Terms of service

Terms & Conditions for The Velvet Petals

Order Policy

By placing an order with The Velvet Petals, you agree to the following terms and conditions. These policies are designed to ensure transparency, quality service, and a smooth customer experience.

Product Information

All floral arrangements are handcrafted and made to order.

Due to the nature of flowers and floral materials, slight variations in color, flower type, wrapping, ribbon, or overall design may occur.

If a specific flower or material becomes unavailable, we reserve the right to substitute with a similar item of equal or greater value while maintaining the overall style and aesthetic of the arrangement.

Artificial and faux flowers may vary slightly in texture, shade, and placement from product photos.

Order Processing

Orders are processed after payment is received in full.

Custom orders may require additional processing time.

During holidays, peak seasons, or high-volume periods, turnaround times may be extended.

Payments

Full payment is required before production begins.

Prices are subject to change without notice.

Taxes, delivery fees, and setup fees (if applicable) will be calculated at checkout or included in the invoice.

Delivery Policy

Customers are responsible for providing accurate delivery information.

The Velvet Petals is not responsible for delays caused by incorrect addresses, recipient unavailability, weather conditions, traffic, or unforeseen circumstances.

No-contact delivery may be used when necessary. Once an arrangement is delivered to the provided address, responsibility transfers to the recipient.

Delivery times are estimates and are not guaranteed unless specifically agreed upon in writing.

Pickup Orders

Customers must arrive within the scheduled pickup window.

Orders not picked up within the agreed timeframe may be subject to disposal or resale after 24 hours without refund.

Cancellations & Refunds

Because floral arrangements are custom and perishable/custom-made products, all sales are final.

Cancellations must be requested within 24 hours of placing the order. Once production has started, cancellations may not be accepted.

Refunds or replacements may be considered only if the customer contacts us within 24 hours of receiving the order and provides clear photos of the issue.

Minor variations from product photos do not qualify for refunds.

Wedding & Event Orders

A non-refundable retainer may be required to secure event dates.

Final balances must be paid by the agreed due date.

Any changes to event orders must be submitted in writing before the final confirmation deadline.

Setup, installation, teardown, and delivery fees may apply separately.

Care Instructions

Customers are responsible for properly caring for arrangements after pickup or delivery.

The Velvet Petals is not responsible for damage caused by mishandling, improper storage, heat exposure, pets, children, or outdoor conditions after delivery.

Intellectual Property

All photos, designs, branding, logos, and content created by The Velvet Petals remain the property of the company and may not be copied or reproduced without permission.

Photography & Marketing

The Velvet Petals reserves the right to photograph and use floral arrangements for portfolio, website, social media, and promotional purposes unless otherwise requested by the customer in writing.

Limitation of Liability

The Velvet Petals’ liability is limited to the total amount paid for the order.

We are not liable for indirect, incidental, or consequential damages related to the use or delivery of our products.

Contact Information

For questions regarding your order, please contact us through the contact information provided on our website or social media pages.